Question 1

What is a LiFePO₄ battery?

Accepted Answer

LiFePO₄ (lithium iron phosphate, or LFP) is a lithium-ion chemistry that uses iron phosphate as the cathode. It is the most thermally stable mainstream lithium chemistry, contains no cobalt or nickel, and is rated for thousands of charge cycles — which is why it is used for home, solar and telecom storage.

Question 2

How is it different from a lead-acid inverter battery?

Accepted Answer

Compared with lead-acid, LiFePO₄ lasts for many more cycles (3,000+ versus roughly 300–500), can be discharged more deeply without damage, needs no water top-ups, weighs about a third as much and self-discharges very slowly (≤3% per month on Powrio packs).

Question 3

Is LiFePO₄ safe to keep inside the home?

Accepted Answer

LiFePO₄ is far more resistant to thermal runaway than cobalt-based lithium chemistries, and it does not release gas during normal charging the way flooded lead-acid does. Every Powrio pack adds TriShield protection — a BMS, an MCB and a fuse. Always install it in a dry, ventilated place away from direct heat.

Question 4

How long will a Powrio battery last?

Accepted Answer

Powrio packs are designed for 10+ years of service and rated for 3,000+ cycles. Real life depends on depth of discharge, temperature and charging settings. Your warranty term is printed on your digital warranty certificate.

Question 5

Will a Powrio battery work with my existing inverter?

Accepted Answer

In most cases, yes — the pack voltage must match the inverter (12 V, 24 V or 48 V class, or 128 V for high-voltage inverters), and the inverter should support a lithium charging profile or adjustable charge voltage. Your Powrio dealer checks and sets this during installation.

Question 6

Which model should I choose?

Accepted Answer

Start with your inverter voltage, then the energy you need: add up the watts of what must run and multiply by the hours. Our sizing guide walks through it, or send us your load list and we will recommend a model.

Question 7

What is TriShield protection?

Accepted Answer

TriShield is three layers of protection printed on every label: the BMS (software) protects against over-current, over-voltage, over-temperature and short circuit; the fuse and the MCB are independent hardware protections that disconnect the pack if something goes wrong.

Question 8

What is Sync Charge Technology?

Accepted Answer

SCT — Sync Charge Technology — is Powrio's charge management, summed up on every label as “Charge faster. Last longer. Stay safer.” It works with the BMS's cell balancing to keep the cells at matched voltages while charging, so the pack ages evenly.

Question 9

Can I connect two batteries in series or parallel?

Accepted Answer

No. The label on every Powrio pack says not to connect batteries in series or parallel. If you need more energy, choose a higher-capacity or higher-voltage model — up to 12.8 kWh in a single pack — or ask us about a custom pack.

Question 10

How should I store a battery that isn't in use?

Accepted Answer

Keep it at room temperature, away from fire and water, and recharge it within 60 days. These instructions are printed on every Powrio label.

Question 11

What does the SOC display show?

Accepted Answer

SOC stands for state of charge. Every standard Powrio pack has visual voltage and state-of-charge monitoring on the unit, so you can see how much energy is left at a glance.

Question 12

Do you make custom battery packs?

Accepted Answer

Yes. We design custom voltage and capacity packs, including BMS, firmware and enclosures, for OEMs, e-mobility fleets and institutional projects — from prototype (typically 2–4 weeks) to production.

Question 13

How do I register my battery warranty?

Accepted Answer

Use the online registration form with your name, contact details, battery serial number, purchase date and the dealer you bought from. It takes about two minutes and no account is needed. You get a certificate number and confirmation email straight away, and you can view or download the PDF certificate any time from Warranty Lookup.

Question 14

How do I check my warranty status?

Accepted Answer

Go to Warranty Lookup and enter the email address and battery serial number you registered with. You can view your certificate, download it as a PDF, and start a claim from there.

Question 15

How can a buyer verify a Powrio warranty certificate?

Accepted Answer

Every certificate carries a QR code and a certificate number. Scanning the code or opening the verification page shows whether the certificate is genuine and its validity dates.

Question 16

What does the warranty cover?

Accepted Answer

Manufacturing defects, BMS failures and premature capacity loss beyond the guaranteed threshold. Physical damage, misuse, unauthorised modifications, water damage and use outside rated specifications are excluded. See the full warranty terms for details.

Question 17

How do I make a warranty claim?

Accepted Answer

Look up your warranty, choose ‘Raise a claim’, describe the issue and attach photos. Your dealer and our service team are notified, and you can track progress online. Approved claims are resolved within 15 business days.

Question 18

Is the warranty transferable?

Accepted Answer

Yes. The warranty stays with the battery when it changes hands, provided the battery was properly registered.

Question 19

How do I become a Powrio dealer or distributor?

Accepted Answer

Send a partner enquiry with your business details and territory. Our team will discuss the programme, and approved partners receive login access to the Powrio partner portal.

Question 20

What does the partner portal include?

Accepted Answer

Inventory by model, warranty registrations for your customers, bulk registration by CSV, claims handling and a view of your network if you are a distributor.

Questions, answered straight.

LiFePO₄ basics

Choosing & installing

Warranty & support

Dealers & partners